Refund & Cancellation Policy
Last updated: September 15, 2026
This is a summary of our policy in plain language. For questions, write to team@trineye.com.
1. Nature of the product
Trineye sells prepaid credits for AI generation. Credits are consumed immediately when a generation completes successfully. The delivered output is a digital good.
2. Failed generations
If a generation fails because of a technical error on Trineye’s side or a model provider’s side, the credits charged for that generation are automatically returned to your account balance. You do not need to submit a request.
3. Unused credits
Credits you purchase but do not use are refundable within 7 days of purchase only if none of the credits in that purchased batch has been consumed. An approved refund is issued to the original payment method within 5 to 7 business days.
4. Consumed credits
Credits spent on a completed generation are not refundable because the digital service has already been delivered. Dissatisfaction with the creative quality of an AI output is not grounds for a refund, because output quality depends on the prompt and the third-party model.
5. Subscriptions
You may cancel a subscription at any time from your account dashboard. Cancellation stops future billing. Your current billing period continues until its end, and credits already allocated remain usable until they expire under the 50% rollover rule. Subscription fees for a billing period that has already started are not refunded.
6. Duplicate or erroneous charges
Duplicate or erroneous charges are refunded in full. Email team@trineye.com with the transaction ID.
7. How to request a refund
Email team@trineye.com from your registered email address and include the transaction ID. We acknowledge refund requests within 48 hours.
8. Processing time
Approved refunds reach the original payment method within 5 to 7 business days. The final timing may depend on the payment provider and your bank.